Submitting a Ticket in the Support Portal

Instructions on how to submit a ticket request to Technology Services.

Please visit our Service Catalog to view services offered by Technology Services and please follow the steps below for how to submit a ticket in support.pugetsound.edu

1. Go to support.pugetsound.edu to view all services TS provides
    
2. Under "Submit a Help Request", click on Browse Services to Submit to view our Service Catalog
   
   
    
3. Locate and click the Category that is most relevant to your request
    
   
    
4. Click on the Service that best matches your need 
   
    
5. You will be taken to the Service page where you will be given a brief summary of the Service and any related Knowledge Base Articles
    
6. Click the red Request Service button on the right
   
   
    
7. Here you will fill in the details of your request. Each Service we provide has been customized to fit the needed information for the request. Mandatory fields will have an asterisk next to them.
   
   
    
8. When ready, at the bottom of the page, click the red Submit button
   
   
    
9. Here you can view the request you just created. Create another request of that same type or view all of your ticket requests.