Viewing Your Tickets in the Support Portal

Summary

How to check the status of your requests

Body

Overview

Use the Client Portal to view, comment on, or update your existing ticket requests.

Instructions

  1. Navigate to the Client Portal at support.pugetsound.edu
  2. In the top right corner, click Sign In
  3. Click the Check Request Status button

 

 

On this page, you can see all of your ticket requests. By default, it will only show new and open tickets. Use the filters at the top to view requests by status class, department, service, and more.

 


To view details about a request click the Title, this will bring you to a new page to see the ticket status [1], make additional comments[2], see if there are any updates in the feed, or withdraw the Request.

 

 

 

Troubleshooting

If you continue to have issues, please call the Service Desk at 253-879-8585.

Details

Details

Article ID: 916
Created
Tue 10/3/23 2:25 PM
Modified
Tue 8/27/24 1:59 PM