Phone (SMS or Voice Call)

Summary

How to use the phone security method for multi-factor authentication (MFA). Please note this option will be removed soon.

Body

Overview

The Phone security method allows you to enter a code received via SMS text message or voice call to verify your login. This security method will be retired soon. Technology Services recommends all campus members to set up Okta Verify or another supported option as their primary security method instead. 

Retirement of SMS and Voice Call for MFA

The university will be retiring telephony-based security methods for multi-factor authentication. Technology Services recommends setting up a supported security method soon as you will be unable to receive a text message or voice call to verify your login in the near future. 

How to use phone to log in

Enter a code received via SMS text message (click to expand section)

Enter a code received via SMS

  1. In a browser, go to login.pugetsound.edu.
  2. Type in your Puget Sound username and password then click Sign in.
  3. Select Phone. If you have multiple phone numbers configured, the last four digits of the number will be displayed. Select the number you would like to use. 
    • Note: If Phone is not presented as an option, select Verify with something else
      select phone security method
  4. Click Receive a code via SMS.
    send a code via sms
  5. Enter the 6-digit code you received from the text message then click Verify.
    a code was sent to the phone number. enter the code to verify

Enter a code received via voice call (click to expand section)

Enter a code received via voice call

  1. In a browser, go to login.pugetsound.edu.
  2. Type in your Puget Sound username and password then click Sign in.
  3. Select Phone. If you have multiple phone numbers configured, the last four digits of the number will be displayed. Select the number you would like to use. 
    • Note: If Phone is not presented as an option, select Verify with something else
      select phone security method
  4. Click Receive a voice call instead.
    verify with your phone - receive a voice call instead
  5. Enter the 5-digit code you hear then click Verify.
    calling phone number - enter code and verify

Details

Details

Article ID: 17225
Created
Tue 8/12/25 4:22 PM
Modified
Fri 8/22/25 4:29 PM

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Description of the login process with MFA
How to set up and remove MFA security methods

Related Services / Offerings

Related Services / Offerings (1)

* Password reset * Multifactor login