Password Management

Reset Forgotten Password

Note: if you did not set up a secondary email address or a recovery phone number in Okta, please call the Service Desk at 253-879-8585.

1. Open a web browser and go to login.pugetsound.edu.
2. Click Need help signing in? then click Forgot Password?
   
3. Enter your Puget Sound username. Select whether to reset via SMS or Email depending on what you configured as a recovery option.
   
   • If you choose Reset via SMS, you should receive a text message with a 6-digit code. Enter the code on the next screen then click Verify.
   • If you choose Reset via Email, you should receive an email with a link to set a new password. Click the Reset Password button in the email. Please note that the link is only valid for one hour.
4. Type in the answer to your security question then click Reset Password. Please note that the question presented will vary depending on what you set up.
   
5. Select a new password meeting the requirements listed on the screen. Type in your new password in the New password and Repeat password fields. 
   
6. Click Reset Password. You should receive an email confirmation that your password has been successfully changed!

Change Your Password

1. From the Okta dashboard, click your name in the upper-right corner then click Settings. If you are not signed in yet, please sign in first to login.pugetsound.edu
   • If you have been signed in to Okta for more than 15 minutes, click the green Edit Profile button in the upper right. You will be prompted to re-enter your credentials as a security measure.
2. Scroll down to the section to Change Password. The password requirements will be listed. Remember to create a unique password for your Puget Sound account!
3. Type in your current password in the Current password field. Type in your new password into both the New password and Confirm new password fields then click Change Password.
4. You should receive an email confirmation that your password has been successfully changed!