Logging in with Multi-Factor Authentication (MFA)

Overview

When you sign in to login.pugetsound.edu for the first time in a day, using a new browser, or using an incognito/private browser window, you will be prompted to verify the login attempt. This process is known as multi-factor authentication (MFA). The instructions below detail how to select which factor to use and what the process looks like for each factor type.

In this article:

• Choosing Which Factor to Use During Login
• Logging in with Okta Verify
• Logging in with Google Authenticator
• Logging in with SMS Authentication
• Logging in with Voice Call Authentication
• Logging in with Security Key

Choosing Which Factor to Use During Login

If you previously set up multiple factors, you can select which authentication factor to use. It will default to your most recently used factor. After you enter your credentials, click the down arrow next to the factor type to select another option. Note: If you only set up one factor, you will not see the arrow.

Logging in with Okta Verify

1. In a browser, go to login.pugetsound.edu.
2. Type in your Puget Sound username and password then click Sign In.
3. Click Send Push to receive a prompt on your phone.
   • Check the box to Send push automatically if you would like to eliminate this step.
     
4. You will receive a push notification on your phone. Open the Okta Verify app if you do not immediately see the prompt. Tap Yes, It’s Me to verify the login attempt.
   • IMPORTANT: Never tap Yes, It’s Me if you did not initiate the sign on. If you did not just log in, tap No, It’s Not Me. Since this may indicate your credentials are compromised, we recommend changing your password and/or immediately calling the Service Desk at 253-879-8585.

Logging in with Google Authenticator

1. In a browser, go to login.pugetsound.edu.
2. Type in your Puget Sound username and password then click Sign In.
3. Open the Google Authenticator app on your phone. 
   
4. Enter the 6-digit code displayed in the app then click Verify.
   

Logging in with SMS Authentication

1. In a browser, go to login.pugetsound.edu.
2. Type in your Puget Sound username and password then click Sign In.
3. Click Send Code.
4. Enter the 6-digit code you received from the text message then click Verify.
   

Logging in with Voice Call Authentication

1. In a browser, go to login.pugetsound.edu.
2. Type in your Puget Sound username and password then click Sign In.
3. Click Call.
4. Answer the call on your phone and listen for the 5-digit code.
5. Enter the 5-digit code you hear then click Verify.
   

Logging in with Security Key

Please note this is not a standard option and will only have limited, “best effort” support.

1. In a browser, go to login.pugetsound.edu.
2. Type in your Puget Sound username and password then click Sign In.
3. Follow the prompts from your browser or device to verify the login.
   
4. Generally, this involves inserting your security key into the USB port, tapping it, and entering the PIN for your security key.