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Contact Phone Number
Phone number to contact requestor
Title of Request
A short description to explain the nature of a ticket.
Which of the following best describes your issue?
Problem preventing user from logging in to Puget Sound systems
I forgot my password
I need help changing my password
I cannot use my current MFA verification method
I need help adding a MFA verification method
I am traveling internationally
Other
What verification method(s) do you need help with?
Extra verification method for MFA with Okta
What verification method(s) do you need help with?
Authenticator App (e.g. Authy)
Hardware Token (e.g. YubiKey)
Okta Verify App
Text Message (SMS)
Voice Call
Other
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachment
File attachments associated with the ticket.
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Impact
The impact, in terms of number of individuals, of a ticket.
Individual Impact
Group Impact
Multiple Group Impact
Campus Impact
Classroom, Event, or Meeting
Urgency
The importance of a ticket and how quickly it needs attention.
Routine
Urgent
Critical
Emergency
Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code