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Categories (10)
Accounts and Access
Access to systems, new account creation, passwords and multifactor authentication
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Classrooms, Meeting Spaces and Events
Classroom audio and video, event recording/capturing/editing, Zoom Room
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Computers, Devices, Printing and Software
Replacements, repairs, loaners, equipment (keyboards, monitors, cables/cords)
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Educational Technology
Canvas, instructional technology, pedagogy support for faculty
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Email and Collaboration
Setup, calendar, mail merge, Google Workspace, Email/Gmail
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File Storage and Sharing
Network shares, Google Drive, quotas
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Information Security
Malware scans, phishing, compliance, cybersecurity training
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Internet, Network, and Wi-Fi
Wired and wireless acess, remote access, VPN, vDesk
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Phone and Voicemail
Setup, reassign numbers, new extensions, voicemail to email, fax
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Websites and Business Applications
PeopleSoft, Tableau, WordPress, pugetsound.edu, FTP/SFTP, ssh
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Articles (3)
Submitting a Ticket in the Support Portal
How to get help or request a service
Using the Support Portal
How to navigate the TS support portal to submit tickets, find documentation, and check the status of your requests
Viewing Your Tickets in the Support Portal
How to check the status of your requests
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Popular Articles
Connecting to the Campus Network
Zoom Phone
First Time Logging In
Connecting to VPN
Submitting a Ticket in the Support Portal
Recent Articles
Frequently Asked Questions about Login (FAQ)
Gmail/Email Web Interface
Setting Up Multi-Factor Authentication (MFA)
Password Management
Logging in with Multi-Factor Authentication (MFA)
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