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Common Login Issues
How do I log in after getting a new phone or new number?
Getting a new phone or new phone number may affect you as you may have trouble verifying the sign-in attempt without your device.
If you have multiple verification methods configured, enter your credentials as normal to sign in but select a different factor using the dropdown. After you are successfully logged in, click your name in the upper-right corner then click Settings. Find the Extra Verification section. Click Remove next to the factor that is no longer accessible to you. Click Yes when prompted. Click Set Up and follow the steps to configure multi-factor authentication.
If you only had one verification method configured and are now unable to log in, please call the Service Desk at 253-879-8585. They can assist you with resetting your factors so you can log in and reconfigure multi-factor authentication with your new phone or new phone number.
How do I log in with MFA without WiFi or cell phone reception?
If you have Okta Verify set up as your factor, you can use the 6-digit code generated in the app to verify your login even if your phone is not connected to the internet or cellular data. Instead of clicking Send Push and responding to the prompt on your phone, click Or enter code when you are prompted for verification after logging in. In the Okta Verify app on your cell phone, note the 6-digit code for your account and type in that code on the login page. Click Verify to finish.
The process to log in using Google Authenticator will not change. If you use SMS or Voice Call authentication and are unable to receive text messages or calls, you should select an alternate factor to log in.
If you are traveling internationally and need access to Puget Sound resources, we highly recommend setting up Okta Verify or Google Authenticator as a verification method before you depart.
How do I access a Puget Sound system if I receive an error?
Technology Services may need to assign you access or work with the application owner to create an account within the system for you. Use this form to request access.
If you receive an error message like 403 App Not Assigned, you can check the Add Apps section on the left within the Okta dashboard to see whether the system you are trying to access is available to add via self-service.
If you receive an error message similar to Account Not Found, it is likely that your account within the specific system does not exist yet even though you see the tile available in your Okta dashboard. Sometimes, waiting 24 hours for automated processes to create your account may resolve these errors. If you still receive the error after 24 hours, your account likely needs to be manually created by the application owner.
Settings
How do I set up additional verification methods?
From the Okta Dashboard, click your name in the upper-right corner then click Settings. Note: if you have been signed in for more than 15 minutes, you may need to click the green Edit Profile button first. Find the Extra Verification section. Click Set Up next to each factor of your choice. It is helpful to have more than one verification method configured in case your primary method becomes unavailable (e.g. lost phone, new number).
How do I change my secondary email address?
From the Okta Dashboard, click your name in the upper-right corner then click Settings. In the Personal Information section, click Edit. Note: if you have been signed in for more than 15 minutes, you may need to click the green Edit Profile button first. Type in the personal email address you would like to use instead then click Save. You will receive an email confirmation and will need to verify the email address before you can use it for password recovery.
Accessing Apps
How do I navigate the Okta dashboard?
To access Puget Sound systems, simply click on the tile from login.pugetsound.edu. For application specific settings, click the three dots in the upper-right corner of the app tile. You can drag the tiles around to re-arrange your dashboard as well as create sections to organize your apps.
To manage your account, click your name in the upper-right corner and click Settings. From there, you can change your password, set up or modify your security question, set up or modify your secondary email address, set up or modify a cell phone number, and add or remove verification methods.
For more information, see Okta’s documentation on the dashboard.
What is the Okta browser plugin?
The Okta browser plugin allows you to quickly navigate to Puget Sound systems without first going to your application dashboard at login.pugetsound.edu. If you have the plugin installed in your browser, simply click the icon in your browser toolbar then click on the system you would like to access.
Certain applications may require the Okta browser plugin. You will be prompted to install the plugin when you try to launch the app. Simply click the Install button.
For more information on how to install the Okta browser plugin, please see Okta’s support article on installing the plugin.
What browsers and operating systems are compatible with Okta?
In general, you can use Okta with the most recent version of browsers such as Chrome, Edge, Firefox, and Safari. For the Okta Verify and Okta Mobile apps, iOS versions released within the last two years and Android versions released within the last five years are supported. For complete details, please see Okta’s documentation on supported platforms, browsers, and operating systems.
Why do I need to sign in to use certain apps?
Applications in the "Requires Additional Login" section are not directly integrated with Okta. You will need to log in with your Puget Sound credentials or application-specific credentials each time you access the app.
Some applications, such as Wells Fargo CEO, work in conjunction with the Okta Browser Plugin to log you in with different credentials. When you first launch the app, you will be prompted to Sign In To App and enter the credentials you use for that specific system. After clicking Sign In, the app will launch in a new browser tab and securely post the stored credentials over SSL. Each subsequent time you access the app, you will not need to enter your username/password to log in to the system.
If the password you use for the specific system changes, you will need to update the stored credentials. Simply click the three dots (∙∙∙) in the app tile on your dashboard, click Edit, enter the new information, then click Save. Credentials are securely stored with AES encryption coupled with a private key to ensure that nobody, even administrators, can see your password in plain text.
How do I go about integrating a new system with Okta?
If you are the manager for a system utilized on campus, please submit a request.
If you use the application, please contact the department who manages the system as they will need to coordinate with Technology Services.
Notifications
Why am I getting automated emails about my account?
You can expect to receive notifications from oktanoreply@pugetsound.edu to your primary and secondary (if configured) email addresses when any of the following actions have occurred on your account:
- Password Change
- Login on a new device, new browser, or incognito/private window
- New factor setup or factor reset
- Change to secondary email address
These automated notifications are for your account security so you are aware when any important changes to your account occur. If you recognize the activity, no action is required. If you do not recognize the activity, please contact the Service Desk immediately as it may indicate unauthorized access to your account.