Knowledge Base

Categories (10)

Accounts and Access

Access to systems, new account creation, passwords and multifactor authentication
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Classrooms, Meeting Spaces and Events

Classroom audio and video, event recording/capturing/editing, Zoom Room
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Computers, Devices, Printing and Software

Replacements, repairs, loaners, equipment (keyboards, monitors, cables/cords)
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Educational Technology

Canvas, instructional technology, pedagogy support for faculty
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Email and Collaboration

Setup, calendar, mail merge, Google Workspace, Email/Gmail
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File Storage and Sharing

Network shares, Google Drive, quotas
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Information Security

Malware scans, phishing, compliance, cybersecurity training
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Internet, Network, and Wi-Fi

Wired and wireless acess, remote access, VPN, vDesk
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Phone and Voicemail

Setup, reassign numbers, new extensions, voicemail to email, fax
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Websites and Business Applications

PeopleSoft, Tableau, WordPress, pugetsound.edu, FTP/SFTP, ssh
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Articles (3)

Submitting a Ticket in the Support Portal

How to get help or request a service

Using the Support Portal

How to navigate the TS support portal to submit tickets, find documentation, and check the status of your requests

Viewing Your Tickets in the Support Portal

How to check the status of your requests